Frequently Asked Questions
Well, it can’t be easier. You may choose to play just for fun any of our games in demo mode. If you want to win real money then sign up for your Casino account and make your first deposit. To register here, press the “Join Us” button, and fill up all the fields in the registration form (your login, password, current email address, the currency you prefer, country of living, etc.). Please make sure you activate your account by clicking the link in the verification email message.
WOW! We love when you score HIGH and make great wins! Bitcoin withdrawals are mostly instant but we release your withdrawal within a quick 24 hour period to your selected method of withdrawal. Each withdrawal method will have its own processing time, please refer to the Payment Page for more details.
You can find any bonuses in 'Bonuses' field of your Account area. To activate the bonus, just click “activate button” and navigate to the corresponding game of your choice.
Yes. We are dead sure in our fair gaming at Katsubet Casino. All the games are RNG certified and carefully tested by corresponding gambling authorities. Our Curacao gambling license confirms the fairness of our casino((license no. 8048/JAZ2020-013). In case of any doubts in the result, you can check your game by means of Provably Fair system.
Unfortunately, no. Your account is linked to the email address submitted during the registration.
Our fantastic support team is at your service 24/7 to get prompt help via LIVE chat or email upon your convenience.
Log in and find the “Add currency” option in your profile. Choose from the list the needed one. Once you add another currency you may activate it by clicking the “activate button”.
You should register here by pressing the “Join Us” button, and fill up all the fields in the registration form (your login, password, current email address, the currency you prefer, country of living, etc.). After that, make sure you activate your account by clicking at the link in the verification email message.
Click at the “Forgot my password” field and check your inbox for an email with the link to reset your password. Enter a new password and press “Confirm” button. If the issue persists, please contact our Support Team via Online Chat or email - firstname.lastname@example.org
No, multiple accounts cannot be honoured at Katsubet Casino. Even if your old account remains closed, you should contact the Support Team to activate it again. Address our managers via Online Chat or email - email@example.com to get an assistance.
Unfortunately, no. Your account is linked to the email address submitted during the registration.
You can address our Support Team via Online Chat or email - firstname.lastname@example.org and they will be happy to help you with the issue.
Yes, you can close your account forever anytime by contacting our support team via LIVE chat or email request. Please, think twice before taking further actions. Otherwise you will not be able to register again or reopen it.
You can top up your account at the minimum amount of €$10/0.001 BTC.
If you put some funds in your Casino account and don’t see it in your profile, then try to refresh the page first.Fiat money deposits are usually shown almost instantly. As for the crypto money it may take some time for Blockchain to confirm your transaction.
That sucks but no worries. First of all, please double check your data entered. Perhaps, there may be a connection error, a block on your card or you could be using a card that is not registered to the country you are playing from. If the issue perists, please contact our Support team by any convenient way.
Fiat money deposits are usually shown almost instantly. As for the crypto money it may take some time for Blockchain to confirm your transaction.
We do everything for our players to feel comfortable while playing, that’s why the list of the acceptable currencies is quite long. Check it: EUR, USD, AUD, CAD, NOK, RUB, JPY, NZD, PLN, BTC, LTC, BCH, ETH, DOG, USDT.
You can request a withdrawal at the minimum amount worth €$20. Please note, there are no minimum limits for BTC withdrawals.
Generally, the request of a player with an approved ID is fulfilled instantly. Sometimes it can take longer depending on the chosen payment method. For more detailed information please visit Payment Page.
Simply make a deposit of at least 0.0042 BTC / 20 EUR / 20 USD / 20 AUD / 20 CAD / 200 NOK / 1640 RUB / 20 NZD / 90 PLN / 545 CZK / 0.20 ETH / 0.12 BCH / 0.70 LTC / 13400 DOG and 20 USDT. Once the payment is processed, the bonus money will automatically show up on your account.
All games contribute different percentages toward the wagering requirements. Please refer to Bonus Terms & Conditions and check if the chosen game is listed.
We are running our weekly promotions almost on a daily basis which gives you extra money to your account. There are bonuses of different types and choice. For more information, please visit our Promotions page.
You can find all the needed information on the ‘Bonuses’ page in your account area. If you still have any questions, don’t hesitate to contact us 24/7 via LIVE chat or email.
Yes, you can play in Demo mode any game.The wide range of KatsuBet games is all set for you to play for fun or for training yourself.
First of all, you need to restart the game. Secondly, check your internet connection. If the problem persists, please report to the Customer service team. Please be assured, frozen winning funds will be applied to your account manually anyway if any.
In order to play at Katsubet Casino, please make sure you have an up to date Java extension installed. You can download it here: www.java.com/en/ . Please also make sure to have the latest version of Flash installed. You can download Flash: http://get.adobe.com/flashplayer/ . If you still can’t play, try these steps: Test your Java at http://www.java.com/en/download/help/testvm.xml Make sure your computer is virus-free. The server connection might be lost. In this case log out from your account, restart browser and log in again. If the problem still exists, please report to our customer service team.
No worries, every round and transaction you make is recorded in our database. If you happen to come across the error during your game play, please report our customer service team right away and provide them with the following information: - Game name - Time played - Stake amount and balance before and after the issue occurred. The screenshot with the occurred error is much appreciated but not obligatory.Is this the first time you are experiencing this issue? Are you able to play any other games? It’s always good to pause playing till the problem is solved.
If you are using Windows: Take a screenshot of whatever your computer screen happens to be showing at the moment, press the “Print Screen” button (usually located above the “Home”, “End”, “Delete” buttons on your keypad. You can then open an image editor, such as Microsoft Paint, and press Ctrl “V” after placing the cursor inside that document. That will place the image from your computer screen into that document. It’s better to save the image to your desktop for further easy access to it. Now you can attach it to an email and send us at email@example.com with all additional information. If you are using Mac: To take a screen shot, press the following three keys together - Command (Apple key) + Shift + 4. This will alter the cursor and allow the user to select the part of the screen to be photographed by holding down on the mouse button. The file is automatically stored on your desktop (no additional saving is required) and you can then attach it to the email us at firstname.lastname@example.org including all the additional information about the issue.
Please be sure, we take your privacy very seriously! As long as you are logged in, all your actions at Katsubet Casino are protected. We rely on the industry-standard encryption technology to ensure full security of your information. All your account information and transactions are absolutely secure due to the technology we use, our software and sophisticated security measures. In short, you can play safely.
Absolutely! You can play safe and stay anonymous. As all Bitcoin transactions are done in a secure and anonymous manner. To bring Bitcoins extra safety, we devide all the Bitcoin operations into three groups:
- So called cold wallets, which are isolated from any online system, are made for all new deposits.
- So called semi-cold wallets, which are located on the protected machines with locked drives, are made for the limited amount of Bitcoins.
- Only Bitcoins which take part in the transactions, remain in so-called hot wallets. All the wallets are encrypted.
We are regulated by the Curacao Gaming Authority and t’s our TOP priority to keep your information secured. Once you sign up for a KatsuBet account, we guarantee your information will be kept private, so you can get the real pleasure from gaming with us.
Yes. We are dead sure in our fair gaming at Katsubet Casino. All the games are RNG certified and carefully tested by corresponding gambling authorities. Our Curacao gambling license confirms the fairness of our casino (license no. 8048/JAZ2020-013). In case of any doubts in the result, you can check your game by means of Provably Fair system.
No, there is no need of doing this. Although, we may ask you to complete KYC procedure before any payment in some cases upon our sole discretion.
You can upload your documents in your Account area - Documents tab. We accept images in bmp, pdf, gif, jpeg, png, tif, jpg formats. Please remember, the file you upload should be less than 2MB.
If you have submitted your documents in your Account area, we will review your documents within a 24 hours timeframe. Once the review is complete, you will be notified.
Yes, there is. We do operate under the law of Curacao license. All the documents should correspond to our license institution’s requirements. If there is any need, we will get in touch with you to assist with necessary documents.
You may refer to the Documents tab to see the actual account status.All the needed information will be shown on the same page, where you upload the pictures.
We respect your right to take a break and chill out. Just choose a day, week, month, three month or half-year cool-down. You may do this in your account profile settings.
Absolutely! Katsubet Casino takes gambling issues and addictions very seriously. We recommend you to set limits for your gambling activity in Responsible Gambling tab of your Casino account. You may set deposit, loss, session limits upon your choice.
This is a serious matter and If you decide to keep on playing with KatsuBet Casino, please make sure you do not have a gambling issue. Once you think twice, please contact our Support Team via email with an official request to re-activate your account to email@example.com